Shipping, Returns & Antique Care Policy

At Barone Reitano, many of our pieces are carefully sourced antique, vintage, reclaimed, or handcrafted objects selected individually across Italy and Europe.

Due to the unique and collectible nature of our collections, we ask customers to carefully review the information below before placing an order.

Nature of Our Collections

Many items available through Barone Reitano are:

• Antique
• Vintage
• Handmade
• Reclaimed
• Naturally aged
• One-of-a-kind

Because of this, products may display:

• Original patina
• Signs of age
• Surface wear
• Small imperfections
• Variations in tone, texture, or finish

These characteristics are considered part of the authenticity, beauty, and history of each piece and are not considered defects.

International Shipping & Preparation

All products are professionally prepared and shipped from Italy.

Many items require specialized export-safe packaging due to their fragility, size, or collectible nature.

Depending on the piece, shipments may include:

• Reinforced protective packaging
• Handcrafted wooden crates
• Specialized wrapping for fragile ceramics, lighting, and furniture

Estimated delivery times:

• Approximately 4–5 weeks depending on destination, customs processing, and international freight timelines.

We prioritize secure premium delivery and careful preservation over mass-production shipping speed.

Returns & Exchanges

Due to the collectible and international nature of our inventory, we generally do not accept returns or exchanges for:

• Change of mind
• Personal preference
• Natural antique wear or patina
• Minor irregularities consistent with age
• Color variations caused by monitor settings
• Delays caused by customs or international carriers

We strongly encourage customers to carefully review:

• Product photographs
• Measurements
• Materials
• Descriptions
• Shipping timelines

before completing a purchase.

Damaged, Incorrect, or Undisclosed Issues

If your order arrives:

• Significantly damaged during transit
• Incorrect
• With a major undisclosed issue

please contact us within 7 days of delivery.

After reviewing the situation, we may offer:

• A replacement (when possible)
• A partial refund
• A full refund

All cases are reviewed individually and fairly.

If the issue was caused during shipping or preparation, we take responsibility and will work toward an appropriate solution.

How to Request Assistance

To report an issue, please contact us through our Contact page and include:

• Your order number
• A description of the issue
• Clear photographs of:
  • The item
  • The packaging
  • Any visible damage

Detailed information helps us resolve requests efficiently and coordinate with international carriers when necessary.

Refund Processing

Approved refunds are issued to the original payment method used during checkout.

Please allow several business days for the refund to appear depending on your payment provider and banking institution.

Shipping costs are generally non-refundable unless the issue resulted from our error.

Our Commitment

At Barone Reitano, we are committed to offering authentic European interiors and timeless objects with transparency, care, and respectful customer service.

Every item is selected for its craftsmanship, history, texture, and character.

We take pride in carefully preparing each shipment to ensure your piece arrives safely and beautifully presented.

© 2026 Barone Reitano — All Rights Reserved