Refund Policy
Last updated: January 2026
Thank you for shopping with Barone Reitano.
Please review this Refund Policy carefully before placing an order.
Refund Policy
Barone Reitano specializes in curated European antiques, vintage furnishings, reclaimed wood pieces, handcrafted décor, and collectible interior objects.
Because many of our items are antique, vintage, delicate, or one-of-a-kind, returns and exchanges are generally not accepted once an order has been shipped.
We do not offer refunds or exchanges for:
Change of mind
Personal preference
Natural antique imperfections or patina
Minor variations in wood, finish, tone, texture, or fabric
Incorrect product selection by the customer
Delays caused by customs or freight carriers outside our control
We strongly recommend carefully reviewing all product descriptions, dimensions, materials, and photographs before placing an order.
Shipping & Protection
All products are carefully prepared and shipped from Italy using premium international freight services.
Fragile and valuable items may be secured inside reinforced or custom wooden crates to ensure maximum protection during transport.
Estimated delivery time for most international orders is approximately 4–5 weeks depending on destination, customs clearance, and freight scheduling.
Damaged, Defective, or Incorrect Items
If an item arrives:
Damaged during transport
With a defect not disclosed prior to purchase
Significantly different from the item ordered
please contact us within 7 days of delivery.
If the issue is caused by shipping damage or by a defect not previously disclosed, we will take full responsibility and work directly with you to provide an appropriate solution.
Depending on the situation, we may offer:
A full or partial refund
A replacement when available
A restoration or repair solution
Another fair resolution agreed upon with the customer
How to Request Assistance
To request support regarding an order, please contact us through our Contact page and include:
Your order number
A detailed description of the issue
Clear photographs of the item and packaging
Photo verification may be required before approving a refund or replacement.
Refund Method
Approved refunds will be issued to the original payment method used at checkout.
Please allow several business days for the refund to appear depending on your payment provider and banking institution.
Shipping fees are non-refundable unless the issue resulted directly from our error.
Non-Refundable Situations
Refunds or returns cannot be approved for:
Natural antique aging or wear consistent with vintage character
Minor imperfections considered part of handcrafted or antique production
Incorrect shipping information provided by the customer
Customs delays, import duties, or carrier-related delays outside our control
Our Commitment
At Barone Reitano, every piece is selected with attention to authenticity, craftsmanship, and timeless character.
We are committed to careful packaging, premium international delivery, transparent communication, and respectful customer service.
If any issue arises with your order, our team will work closely with you to find the most appropriate and fair solution.
Contact
If you have questions regarding this Refund Policy, please contact us through the Contact page on BaroneReitano.com.
Amerix United LLC
8 The Green, STE A
Dover, DE 19901
United States
© 2026 Barone Reitano — All Rights Reserved