Barone Reitano – Your Confidence and Satisfaction Matter to Us.
At Barone Reitano, every antique tells a story, and every customer deserves a thoughtful and reliable shopping experience.
We carefully select, inspect, restore when appropriate, and prepare our Italian and European antiques before delivery.
We want you to feel confident when purchasing a unique piece from our collection. If something isn't right with your order, our team is here to help you find an appropriate solution.
1. Our Return Policy
We accept eligible returns requested within 14 calendar days of delivery, subject to the conditions below.
Because our collection includes one-of-a-kind antiques, professionally restored furniture, and fragile historical objects, some items may have special return conditions.
Certain antique furniture pieces and individually identified collectible or fragile objects may be designated as Final Sale.
Any Final Sale designation will be clearly disclosed on the product page before purchase.
Final Sale items are not eligible for discretionary returns due to a change of mind.
This does not affect your rights or available remedies if an item arrives damaged, is materially different from its description, or otherwise fails to meet applicable legal requirements.
2. How to Request a Return
If you wish to return an eligible item, please contact us within 14 calendar days after delivery.
Email: info@baronereitano.com
Please include your order number, the item you wish to return, and a brief explanation of your request.
Our customer service team will review your request and provide return instructions.
Please contact us before shipping an item back.
Antique furniture and fragile collectibles may require special packing or transportation arrangements.
After return authorization, we will provide the applicable return address and shipping instructions. Please dispatch the return within 14 calendar days of receiving authorization, unless we agree on another arrangement.
3. Returns Managed in the United States
Our return requests are coordinated through our U.S. business operations.
Although our antiques are currently shipped from Italy, customers will not be required to arrange an international return to Italy independently.
For approved returns, we will provide the appropriate U.S. return instructions and destination.
Please do not send returns to our corporate mailing address in Dover, Delaware, unless we expressly instruct you to do so.
Our team will help coordinate any special requirements for antique furniture, delicate glass, ceramics, or other fragile objects.
4. Return Eligibility
To qualify for a standard return, an item must:
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Be eligible for returns under its product listing.
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Have a return requested within 14 calendar days of delivery.
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Be in substantially the same condition as received.
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Not have been damaged, altered, or modified after delivery.
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Be returned with applicable accompanying parts, documents, and accessories.
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Be packed appropriately to help prevent damage during transportation.
Antique objects naturally may have signs of age, historical wear, patina, and other characteristics described in their listings.
These disclosed characteristics are part of the item's condition and are not, by themselves, grounds for a claim that the item was misrepresented.
5. Special Conditions for Antique Furniture and Unique Pieces
Many of our products are original historical objects that cannot be replaced with identical items.
Certain antique cabinets, dressers, tables, nightstands, restored furniture, particularly fragile pieces, and individually identified collectibles may therefore be offered on a Final Sale basis.
When this applies, it will be clearly stated in the item's product description before purchase.
We encourage customers to carefully review the photographs, dimensions, restoration details, and condition information.
If you have questions about an item's characteristics, our team is happy to provide additional information before you order.
We want you to make an informed purchase and enjoy your piece with confidence.
Final Sale restrictions do not eliminate applicable rights or remedies relating to shipping damage, defects, material misdescription, or other legally protected claims.
6. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, we will help resolve the problem.
Please contact us at:
Include your order number and a description of the issue. Photographs of the item and packaging, when available, can help us investigate more quickly.
Depending on the circumstances, available solutions may include:
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An appropriate repair or restoration arrangement.
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A partial refund where agreed.
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A return and refund.
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Another resolution agreed with the customer.
Because many items are unique, an identical replacement may not be available.
When a return is required because of shipping damage, our error, or a qualifying product issue, Barone Reitano will arrange and cover the necessary return transportation.
Your applicable legal rights remain unaffected.
7. Return Shipping Costs
For an approved return of an eligible item due solely to a change of mind, the customer is responsible for the return shipping cost.
For large furniture or fragile objects, we will help coordinate suitable transportation and communicate the applicable cost before the return is arranged.
We do not impose an additional restocking fee on eligible standard returns.
If a return is necessary because an item arrived damaged, the wrong item was delivered, or we are responsible for a qualifying issue, we will cover the necessary return shipping costs.
No return should be shipped without appropriate instructions from our team.
8. Refund Processing
Once an approved returned item is received and inspected, we will notify you of the outcome.
For eligible returns that meet the policy conditions, refunds will generally be issued to the original payment method within 10 business days after receipt and inspection, or sooner when required by applicable law.
Your bank or payment provider may need additional time to display the credit.
For approved change-of-mind returns, the refund covers the amount paid for the returned item. Any applicable customer-paid return transportation cost is separate.
For qualifying damaged, incorrect, or materially misdescribed items, refunds and other remedies will be handled in accordance with applicable law.
9. Order Cancellations
If you need to cancel an order, please contact us as soon as possible:
We will review the order's status and explain the available options.
Some items require individual restoration, custom protective packaging, or specialized freight arrangements before shipment.
If an order has not yet shipped, we will review any cancellation request in light of the order terms and applicable consumer protection laws.
If we cannot ship your order within the promised shipment period, we will provide the cancellation and refund options required by applicable law.
10. Understanding Antique Condition
Antiques and vintage pieces often feature natural variations, signs of age, historical repairs, original patina, or other characteristics that reflect their history.
At Barone Reitano, we aim to describe these details accurately.
Some products receive conservation restoration, some undergo more extensive restoration, and others are preserved in their original condition.
The restoration status and important condition details are provided in each product listing.
We recommend reviewing this information carefully before placing an order.
If additional clarification is needed, our customer service team is available to assist.
11. Exchanges
Because most of our items are unique, direct exchanges for identical products are generally not possible.
If you wish to select a different available piece, please contact us.
We will help explain the options available for your order.
12. Our Commitment to You
We believe buying antiques should be a rewarding experience.
Our work is based on respect for historic craftsmanship, careful restoration, transparent descriptions, and personal customer service.
We understand that purchasing a valuable antique online requires trust.
That is why we encourage questions before purchase and provide individual attention when an order needs assistance.
Our aim is not simply to deliver an antique, but to help you discover a piece you will be proud to own.
Nothing in this policy is intended to waive or restrict consumer rights or remedies that cannot legally be excluded.
13. Contact Us
For return requests, refund questions, shipping concerns, or assistance with an order, please contact us.
Barone Reitano
Operated by Amerix United LLC
8 The Green, STE A
Dover, DE 19901
United States
Customer Service: info@baronereitano.com
Website: https://baronereitano.com
Please contact our team before returning any item. Return instructions and the appropriate U.S. return address will be provided after authorization.
Barone Reitano – Antiques, Vintage & Rare Finds.